How to manage Zeus AI Profiles
Last updated September 17, 2026
Overview
Profiles define distinct setups for your Zeus AI assistant. Different customers have different needs—a VIP buyer requires a different set of answers than someone asking basic support questions. Profiles allow you to create custom personas, each with its own knowledge base, and specific instructions, so your AI always speaks the right language to the right audience.
Key features
- Custom Identity: Give each profile a clear name, a distinct color badge for easy dashboard identification, and a unique key for system tracking.
- Tailored Knowledge: Load specific guides, docs, or protocols into a profile so the AI answers exclusively with relevant information.
- Flexible Personas: Change the Zeus AI's answer depending on who it interacts with.
How to create a profile for Zeus AI
- Go to " Zeus AI > Configurations > Profiles " and click the "+ Add profile".
- Fill in the required details:
- "Name": Clear name for the profile.
- "Key": A unique system identifier automatically generated from the name. It is used for API access and prompt references and cannot be edited once the profile is created.
- "Description": Details about the persona or intended use case.
- "Color": Select or enter a hex color code to assign a visual badge.
- Click "Create" to save your new profile.
Important: •Once you create a profile, it must be mapped to route Zeus AI conversations to the appropriate profiles based on customer attributes, channels, and integrations. •For more information on mapping Zeus AI profiles, read How to manage Zeus AI: Configurations - Profile mapping. •Once the profile mapping is configured, you can assign it to the appropriate knowledge snippets. •For more information on add a profile to a snippet, read: How to add a customer profile to a knowledge snippet.
How to edit a profile
- Go to " Zeus AI > Configurations > Profiles " and locate the profile you wish to modify in the list.
- Click the the ellipsis icon on the right side of that profile's row and select "Edit".
- Update the necessary fields and save your changes.
How to delete a profile
- " Zeus AI > Configurations > Profiles " and locate the profile you wish to remove in the list.
- Click the the ellipsis icon on the right side of that profile's row and select "Delete".
Important: Deleted profiles are permanently removed and cannot be restored. They are also automatically unlinked from any routing rules, mapped profiles and knowledge snippets they were previously assigned to.
FAQs & Troubleshooting
Why isn't Zeus AI using the new profile I just created?
Creating a profile is only the first step. You must also map the profile based on customer attributes, channels, or integrations, and assign it to the relevant knowledge snippets. Review the guides on profile mapping and adding customer profiles to knowledge snippets to complete the setup.
Can I change the profile key after creating a profile?
No. The profile key is automatically generated upon creation to maintain consistency across API access and prompt references. While you can edit descriptive details like the profile name, description, and color badge, the profile key cannot be edited.
What happens to my knowledge snippets if I delete a profile?
When a profile is deleted, it is permanently removed from the system and automatically unlinked from all routing rules and knowledge snippets. The knowledge snippets and rules remain in your workspace.
Can I restore a deleted profile?
No. Deleted profiles are permanently removed and cannot be restored. If you need to bring a profile back, you will need to click "+ Add profile" and recreate its configuration from scratch.
How do I differentiate profiles in the Zeus AI dashboard?
Assign distinct hex colors to each profile during setup. These colors act as visual badges, making it easy to quickly identify and filter profiles across your dashboard.