Zeus AI Quality Assurance Overview
Last updated October 22, 2026
Overview
QA is where you test how Zeus AI behaves before you take it live. Try real customer scenarios, see how Zeus AI responds, and understand how it uses your Knowledge, Tools, Protocols, Guardrails and Tone, all without affecting what customers see.
Key Features
- Test mode: A real-time sandbox to simulate customer prompts against your live or overridden Knowledge, Tools, Protocols, Guardrails and Tone. Test with specific customers, file attachments and even different models before anything goes live.
- Run history: A searchable log of past conversations with review states (Pending, Reviewed, Flagged), plus tabs for the knowledge retrieved, protocols applied, tools triggered and the reasoning behind each response.
Best practices
Treat QA as a loop, not a one-time check: test each change in Test mode, and review Run history on a regular schedule (weekly works well) to flag anything that slipped through. That habit keeps response quality steady as your Knowledge, Protocols and Tools grow.
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