How to set up WhatsApp
Last updated October 22, 2026
Overview
Handle WhatsApp conversations directly in your Atlas inbox. Customers contact you on the app they already use, and your team answers from Atlas with the same automations and inbox rules as every other channel.
Key Features
- One inbox: WhatsApp conversations arrive in the Atlas Inbox next to your other channels.
- Same tools: Use automations and inbox rules on WhatsApp tickets, like on any other channel.
- Connect with Facebook: Link your WhatsApp business account through the Meta self sign-up.
How to start the WhatsApp setup
- Go to "App Configuration > Channels > WhatsApp" .
- Read the "Initial setup" message. It tells you that you need to be an admin of the Meta Business Manager to go through the self sign-up process.
- Click "Login with Facebook". Atlas redirects you to Facebook to complete the process.
FAQs & Troubleshooting
Why can't I connect my WhatsApp business account?
You need to be an admin of the Meta Business Manager to go through the self sign-up process. Ask an admin of your Business Manager to complete it, or to give you that role.
Where do WhatsApp conversations appear?
In your Atlas Inbox, with your other tickets.
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