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Admin Setup (For Admins)
Configure channels, ticket rules, shifts, chatbots and workspace settings.
🧩 InstallationAdd Atlas to your website or app and authenticate your users.🛰️ ChannelsSet up chat, email, Slack, Shopify and other channels.🎫 Ticket management setupCanned responses, tags, routing, automations, SLAs, CSAT and teams.📆 ShiftsSchedule shifts, manage time off and set shift notifications.🤖 Chatbots & workflowsBuild chatbots and workflows that answer and route automatically your customers via chat.📚 Help center & customer portalPublish articles and customize your help center and customer portal.🎥 Session recording settingsChoose what gets recorded and hide sensitive information.🗂️ DataCustom fields, imports, exports and data automations.🏛️ Workspace settingsOrganization details, business hours and team members.