How to connect Shopify
Last updated October 8, 2026
Overview
Admins can connect their Shopify store to Atlas so shoppers can chat with your team directly on your storefront, and agents can see what shoppers did while they help. Once connected, the integration adds the Atlas chat widget to your store, records shopper sessions, shows Shopify activity in each customer's timeline, and lets agents view and manage orders from the info pane.
You connect Shopify by installing the Atlas app from the Shopify App Store, then turning on the Atlas Widget in your Shopify theme. Chats started on your store arrive in the Atlas inbox as tickets, showing the store page where the conversation started. You can connect more than one Shopify store to the same Atlas account.
The Shopify integration is a global setup: an Admin connects it once for the whole workspace.
Key Features
- Chat widget on your store: Adds the Atlas chat widget to your storefront so customers can start a conversation from any page by clicking "Chat with us".
- Session recording: Records shopper sessions in your Shopify store so agents can see what the customer did.
- Shopify activity in the customer timeline: Shows Shopify activities in each customer's timeline.
- Order management from the info pane: Agents can view and manage orders from the info pane.
- Started on page: Tickets from your store show "Started on page", so agents know the chat began in your Shopify store and which page the customer was on.
- Multiple stores: Use "+ Add store" to connect another Shopify store to the same Atlas account.
How to connect Shopify
Use this guide to install the Atlas app on your Shopify store, turn on the chat widget, and confirm that chats reach your Atlas inbox.
Install the Atlas app on your store
- Open the main menu and go to "App Configuration > Channels > Shopify" .
- Click "Connect to Shopify". The Atlas app opens in the Shopify App Store.
- Click "Install" to add the app to the store you want to connect.
- Shopify shows what the app will be able to access. Review the details and click "Install" to confirm.
Check the connection and turn on the chat widget
- Back in Atlas, go to "App Configuration > Channels > Shopify" again. Instead of the "Connect to Shopify" button, you see the details of your connected store:
- "Store name": The store name, pulled from Shopify.
- "Shopify subdomain": The store's address, ending in myshopify.com.
- "Atlas Widget": A link to "Configure Atlas widget from within your Shopify theme".
- Click the "Atlas Widget" link. Your Shopify theme editor opens on the app embeds, showing the "Atlas Widget" embed.
- Turn on the "Atlas Widget" app embed to show the chat on your storefront. The theme preview shows the Atlas chat widget in the corner of the store.
How to verify the connection
- Open your live store. The Atlas chat button is available on every page.
- As a customer would, click the chat button, then click "Chat with us".
- Enter a name and send a test message.
- In Atlas, open the Inbox. The chat arrives as a new ticket.
- Open the ticket and check "Started on page". It shows that the ticket began in your Shopify store and which page the customer was on.
How to add another store
- Go to "App Configuration > Channels > Shopify" .
- Click "+ Add store" and follow the prompts to connect the other Shopify store.
How to disconnect a single store
- Go to "App Configuration > Channels > Shopify" .
- Locate the store and click "Disconnect store".
How to disconnect the Shopify integration
- Go to "App Configuration > Channels > Shopify" .
- Under "Danger zone", click "Disconnect Shopify". Disconnecting Shopify removes the integration with Atlas completely.
- Click "Confirm".
- The "Connect to Shopify" button is shown again, so you can reconnect whenever you are ready.
FAQs & Troubleshooting
Why don't shoppers see the chat on my store?
Check that the "Atlas Widget" app embed is turned on in your Shopify theme. In Atlas, click the "Atlas Widget" link on the Shopify page to open the theme editor directly.
Where do I find Shopify in App Configuration?
Under "Channels". Expand "Channels" and select "Shopify".
How do I know which store is connected?
Go to "App Configuration > Channels > Shopify" and check the "Store name" and "Shopify subdomain".
Can I connect more than one store?
Yes. Click "+ Add store" to connect another Shopify store to the same Atlas account.
What is the difference between "Disconnect store" and "Disconnect Shopify"?
"Disconnect store" removes a single store. "Disconnect Shopify" removes the Shopify integration with Atlas completely.
Can I reconnect after disconnecting?
Yes. After you disconnect, "Connect to Shopify" is shown again, and you can reconnect in a couple of clicks.