What is Atlas
Last updated October 6, 2026
Atlas is an AI-first customer support platform. It brings every customer conversation, the customer's full context and Zeus AI into one workspace, so your team can understand and solve problems faster.
Customers reach you on chat, email, SMS, WhatsApp, Slack, Discord or your Shopify store. Every conversation becomes a ticket in one shared inbox, next to the customer's profile, their account, their past tickets and a replay of what they did on your site.
Who Atlas is for
| Team | How they use Atlas |
| Support agents | Answer and resolve tickets from every channel in one inbox, with Zeus AI suggestions and the customer's full context. |
| Support leads and admins | Configure channels, routing, SLAs, automations, chatbots, shifts and the Help Center, and track performance in Reports. |
| Success and sales teams | See support history inside HubSpot or Salesforce, and send campaigns to customer segments. |
| Developers | Install the SDK, identify users, and connect Atlas to your systems with the API, webhooks and API templates. |
What you can do with Atlas
- Omnichannel ticketing: Chat, email, SMS, WhatsApp, Slack, Discord, Shopify and call conversations land in one inbox. Organize them with custom inboxes, segments, tags and tag groups, and work fast with universal search, canned responses, merge, transfer, snooze, priority, manual ticket creation, keyboard shortcuts and the command menu. Collaboration: Add internal notes, start sidebar conversations, share drafts and mention teammates without leaving the ticket.
- Deliverability monitoring: See the delivery status of every message, with a failed delivery inbox and notifications when a message doesn't go through.
- Zeus AI: Atlas's AI agent answers customers on its own (Agent mode) or drafts replies for your agents to review (Suggestion mode), using your knowledge, protocols, tools, guardrails and tone.
- Complete customer context: The customer timeline shows conversation and ticket history, customer activity, custom data, events and fields, CRM activity, and session recordings with developer tools (network logs, console errors and Sentry issues).
- Automation: Routing rules, automations and chatbots assign, prioritize and answer tickets without manual triage. Multiple SLAs show in the inbox, with notifications and SLA reports.
- Self-service: A branded Help Center and customer portal, with custom ticket forms, let customers find answers and track their own tickets. CSAT surveys measure how each conversation went.
- Workforce management: Shifts and time off keep routing aligned with who is actually working.
- Reports: Track ticket volume, response times, CSAT, SLA compliance, agent performance, chatbot usage and Help Center traffic, and schedule reports by email.
- Broadcast: Send one-time campaigns to customer segments across your channels.
- Integrations: Two-way sync with Slack, HubSpot and Salesforce (tickets and notes go back to the CRM), plus Jira, Linear and other tools.
Comprehensive customer context
With all your customer interactions, session replays, and diagnostics centralized in Atlas, your team has the full context required to provide fast, empathetic, and effective support. Whether you are, Atlas bridges the gap between raw troubleshooting data and a seamless customer experience.