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Admin Setup (For Admins)
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Ticket management setup
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Ticket management setup
Canned responses, tags, routing, automations, SLAs, CSAT and teams.
How to create and manage automations
How to create and manage routing rules
How to create and manage canned responses
Tags and tag groups
How to configure SLA rules
How to configure CSAT surveys
How to configure the info pane (side pane)
How to create and manage teams
How to configure draft collaboration and keyboard shortcuts
Keyboard shortcuts in Atlas
