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Using Atlas (For Agents)
Day-to-day guides for agents: tickets, customers, sessions and reports.
📥 Inbox & ticketsFind, create, answer and organize tickets in your inbox.🎫 Ticket actionsMerge, snooze, mark as unread, switch customers and start sidebars.👤 Your profileUpdate your profile, theme and notification preferences.🏢 Customers & accountsManage customer profiles, company accounts and segments.📹 Session recordingReplay customer sessions to see exactly what happened.📊 ReportsTrack ticket volume, response times, CSAT and team performance.📢 Broadcast campaignsSend campaigns to customers across your channels.📆 Shifts & time offRequest time off and check your schedule.