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Using Atlas (For Agents)
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Ticket actions
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Ticket actions
Merge, snooze, mark as unread, switch customers and start sidebars.
How to update ticket details
How to close and reopen a ticket
How to add an internal note
How to start a sidebar conversation
How to merge tickets
How to snooze a ticket
How to mark a ticket as unread
How to change the customer on a ticket
How to use Smart Assist in replies
How to use Zeus AI suggested replies
