How To Use The Help Center
Last updated February 29, 2024
This guide is designed to help you navigate, create, and manage content within the Help Center efficiently. Whether you're looking to assist customers or provide internal support, here's everything you need to know to get started.
Accessing the Help Center
To access the Help Center, you can find the option in the top left menu of your Atlas interface. For a quicker route, the hotkeys G and H will take you directly there. The Help Center is your go-to place for creating, organizing, and publishing support articles to aid your users.
Categories
Categories in the Help Center function like folders, helping you organize articles into easily navigable sections. Each category can be named and assigned an icon for easy recognition. By default, categories use a folder icon, but you can personalize this with any emoji to suit your needs. This organizational structure allows you to maintain a clean and user-friendly Help Center.
Creating Articles
To create an article:
- Navigate to the desired category.
- Click to add an article, providing a name and optionally filling in other fields like SEO tags.
- Write your content within the article editor. You can use standard text formatting options such as headings, ordered lists, quote blocks, code blocks, tables, images, videos, and even embed HTML like iframes for richer content. Markdown is also supported for those familiar with it, offering a faster way to format your articles
Managing Articles
Once an article is created, it's straightforward to manage:
- Preview: Before publishing, preview your article to see how it will appear to your customers.
- Publish: When satisfied, click "publish article" to make it live. If you make changes to an article, a banner will remind you to publish the latest version.
- Edit Properties: You have options to edit the article's properties, remove it, or unpublish it should the need arise.
- Version History: The top of the article editor shows when the current version was last saved, helping you track changes.
Additional Tips
- FAQs Category: Creating a category specifically for Frequently Asked Questions (FAQs) can be particularly beneficial. This allows you to address common queries in a dedicated space, making information easier for your users to find.
- SEO Fields: While optional, filling out SEO-related fields can improve the visibility of your articles in search engine results, making it easier for users to find the help they need.