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Help Center›Using Atlas (For Agents)›Your profile›How to configure your notification preferences
Table of contents
  • Overview
  • Key Features
  • How to configure your notification preferences
  • FAQs & Troubleshooting
  • Why didn't my notification preferences change?
  • Why can't I turn on Slack notifications?
  • Why am I not receiving email notifications?
  • Can I hear a sound before choosing it?
  • Do my notification preferences affect other teammates?

    • How to configure your notification preferences

    Last updated October 8, 2026

    Who can use this feature?
    Admins and Agents (not Viewers).

    Overview

    Notification preferences let you decide how and when Atlas alerts you. From  "Settings > Notifications" , you choose which channels (Browser, Email, Sound and Slack) notify you for each type of event, such as all ticket events or only tickets assigned to you. You can also pick and preview the notification sound.

    Notification preferences are per user: each teammate configures their own alerts, and changes do not affect anyone else. A focused setup, for example alerts only for tickets assigned to you, cuts the noise so you never miss the alerts that matter.

    Related articles:
    •  How to manage your profile settings: Connect your Slack account.
    •  How to sign in to Atlas: Access your workspace.

    Key Features

    • Per-event, per-channel control: Choose a channel for each event type by selecting or clearing its checkbox.
    • Four channels: Browser, Email, Sound and Slack.
    • All events or assigned tickets only: Receive alerts for every ticket event, or only for tickets assigned to you.
    • Slack connection check: Atlas checks whether Slack is connected before turning on the Slack channel.
    • Notification sound selection with preview: Choose a sound, such as "Doorbell" or "Water Click", and play it before saving.

    How to configure your notification preferences

    Requirements:
    To receive Slack notifications, connect your Slack account first.
    1. Click the main menu in the top left corner.
    2. Go to  "Settings > Notifications" .
    3. In the all-events row, clear the channels you do not want for every ticket event. In this example, clear "Browser", "Sound" and "Slack".
    4. If you select "Slack" and Slack is not connected, Atlas displays a dialog. Click "Cancel" to skip Slack for now.
    5. In the assigned-tickets row, select the channels you want for tickets assigned to you. In this example, select "Browser", "Email" and "Slack".
    6. Open the sound dropdown and choose a notification sound, for example "Doorbell" or "Water Click".
    7. Click the play icon next to a sound to preview it before choosing.
    8. Click "Save".

    Atlas displays the "Changes saved" message. Your notifications now follow the channels, events and sound you selected.

    Important:
    •  To cut the noise, turn off all-events alerts and keep alerts for assigned tickets only.
    •  Slack notifications require Slack to be connected. Use "Connect to Slack" in your profile settings.

    FAQs & Troubleshooting

    Why didn't my notification preferences change?

    Make sure you clicked "Save" and saw the "Changes saved" message.

    Why can't I turn on Slack notifications?

    Atlas checks whether Slack is connected before turning on the Slack channel. Connect your Slack account first, then select "Slack" again.

    Why am I not receiving email notifications?

    Verify that "Email" is selected for the event and that you saved your changes. Also check your spam or junk folder.

    Can I hear a sound before choosing it?

    Yes. Open the sound dropdown and click the play icon next to a sound to preview it.

    Do my notification preferences affect other teammates?

    No. Notification preferences are per user and only change the alerts you receive.

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