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Help Center›Using Atlas (For Agents)›Ticket actions›How to use Smart Assist in replies
Table of contents
  • Overview
  • Key Features
  • How to use Smart Assist
  • FAQs & Troubleshooting
  • Can I undo a Smart Assist change?
  • I don't see the Smart Assist icon.
    • Related articles

    How to use Smart Assist in replies

    Last updated October 7, 2026

    Who can use this feature?
    Admins and Agents (not Viewers).
    Availability depends on your Atlas plan.

    Overview

    Smart Assist is Atlas's AI writing help in the reply box. It can write a new version of your reply, fix spelling and grammar, change the tone, or translate the reply into another language before you send it.

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    Key Features

    • Generate new response: Get a different version of the same reply. Shortcut: "Ctrl+Alt+N".
    • Fix spelling & grammar: Correct your reply in one click. Shortcut: "Alt+G".
    • Change tone: Make the reply sound like you ("My tone of voice"), "More professional" or "More friendly".
    • Translate: Translate the reply into another language.
    • Open the menu: Press "Alt+J" or click the Smart Assist icon in the reply box.

    How to use Smart Assist

    1. Open a ticket and write your reply, or start from a suggested reply.
    2. Click the Smart Assist icon in the reply box, or press "Alt+J".
    3. Select an option:
    • Generate new response: Atlas writes another version. Click it again to get more versions.
    • Fix spelling & grammar: Atlas corrects the text in the reply box.
    • Change tone: Select "My tone of voice", "More professional" or "More friendly".
    • Translate: Select the language you want.
    1. Read the result and edit anything you want to change.
    2. Click "Send".
    Important:
    Smart Assist only changes the text in your reply box. Nothing is sent until you click "Send".

    FAQs & Troubleshooting

    Can I undo a Smart Assist change?

    Edit the text directly in the reply box, or select another Smart Assist option to try again.

    I don't see the Smart Assist icon.

    Smart Assist depends on your Atlas plan. Ask your Admin.

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