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Help Center›Using Atlas (For Agents)›Mobile›Progressive Web App (PWA)
Table of contents
  • Overview
  • Key Features
  • How to install Atlas on your phone
  • Explore Atlas on mobile
  • FAQs & Troubleshooting
  • I don't see "Add to Home Screen" on my iPhone.
  • Do I need to update the app?
  • How do I remove the app?

    • Progressive Web App (PWA)

    Last updated October 28, 2026

    Who can use this feature?
    Everyone: Admins, Agents and Viewers.

    Overview

    Atlas works as a Progressive Web App (PWA) on iOS and Android. Add it to your phone's home screen and it opens like a native app, full screen and one tap away, so you can handle support from anywhere. There's nothing to download from an app store.

    Related articles:
    •  How to sign in to Atlas: First login and invitations.
    •  How to manage tickets in the inbox: Views, filters and ticket actions.
    •  How to configure your notification preferences: Choose how Atlas alerts you.

    Key Features

    • Unified Inbox: Manage conversations from every channel in one inbox, and filter to "My tickets" to see what's assigned to you.
    • Replies and internal notes: Answer on the channel the customer used, or leave a private note and mention a teammate.
    • Customer Timeline: See the customer's full history in order, including session recordings.
    • Compose and settings: Create new tickets and open "App Configuration" or your profile from the main menu.

    How to install Atlas on your phone

    Choose your device and follow the steps.

    iPhone / iPadAndroid

    In Safari (or any browser), go to app.atlas.so, then:

    iOS: Share icon in Safari
    1Tap "Share" (the square with an up arrow).
    iOS: Add to Home Screen option
    2Scroll and tap "Add to Home Screen".
    iOS: Add button
    3Tap "Add" in the top-right corner.
    iOS: Atlas icon on the home screen
    4Done. Open Atlas from your home screen.

    Swipe or scroll sideways to see every step →

    In Chrome (or any browser), go to app.atlas.so, then:

    Android: three-dot browser menu
    1Tap the menu (⋮) in the top-right corner.
    Android: Add to Home screen option
    2Tap "Add to Home screen".
    Android: Install prompt
    3Tap "Install" to confirm.
    Android: Atlas icon on the home screen
    4Done. Open Atlas from your home screen.

    Swipe or scroll sideways to see every step →

    Explore Atlas on mobile

    Click through the tour to see what you can do from your phone.

    1. Sign in with your Atlas email and password.
    2. Open the view selector at the top of the Inbox and choose a view, for example "My tickets".
    3. Tap a ticket to open it. Tap the ellipsis icon (⋯) to search and run ticket actions.
    4. Type in the reply box and tap "Send via Chat", or switch to "Internal note" and tap "Add internal note".
    5. Scroll the Customer Timeline to review the customer's history and session recordings.
    6. Tap "Compose" to create a new ticket.
    7. Tap the main menu (three lines, top left) to open "Session Recording", "Help Center" or "App Configuration".
    8. Tap your avatar to open your "Profile" or log out.
    Important:
    The mobile app shows the same features as your desktop account. What you see depends on your plan and your role.

    FAQs & Troubleshooting

    I don't see "Add to Home Screen" on my iPhone.

    Scroll down in the Share menu. If it's still missing, open  app.atlas.so  in Safari and try again.

    Do I need to update the app?

    No. The PWA always loads the latest version of Atlas.

    How do I remove the app?

    Remove it from your home screen like any other app. Your Atlas account and data aren't affected.

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