How to mark a ticket as unread
Last updated October 7, 2026
Overview
Marking a ticket as unread flags a ticket you have already opened so you can come back to it later. Use it when you open a ticket you cannot answer yet: the ticket shows as unread again in the inbox, so it stays on your radar instead of getting lost while you juggle conversations.
Key Features
- Flag a ticket to revisit: The ticket shows as unread again in the inbox.
- One action from the ticket row: Available from "Show More" on the ticket row.
- Keyboard shortcut: Press "Shift+U" to mark a ticket as unread.
How to mark a ticket as unread
- In the inbox, locate the ticket and click "Show More" (ellipsis icon) on the ticket row.
- Select "Mark as unread". Alternatively, press "Shift+U".
- Open the "All" view. The ticket shows as unread again, ready to be picked up later.
FAQs & Troubleshooting
I opened a ticket by mistake. How do I keep it on my radar?
Click "Show More" on the ticket row and select "Mark as unread", or press "Shift+U".
Should I mark a ticket as unread or snooze it?
Mark a ticket as unread to keep it visible in the inbox. Snooze a ticket to remove it from the active inbox until a time you choose. For instructions, read: How to snooze a ticket.
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