Templates: B2C
Last updated February 7, 2025
Overview
A B2C help center needs to be user-friendly, accessible, and cover a wide range of topics. This template will help you create a support center that addresses common customer concerns, provides self-service options, and offers clear paths to additional support when needed.
Get Started
a. What is [Your Product]? b. How to create an account c. Quick start guide d. Video tutorials for new users
Your Account
a. Managing your profile b. Security and privacy settings c. Subscription management (if applicable) d. Billing and payment information
Using [Your Product]
a. Core features explained b. Tips and tricks for better usage c. Mobile app guide (if applicable) d. Accessibility features
Troubleshooting
a. Common issues and their solutions b. Error messages explained c. Device-specific troubleshooting d. Network and connectivity problems
Orders and Shipping
a. How to place an order b. Tracking your shipment c. Shipping policies and timeframes d. International ordering information
Returns and Refunds
a. Return policy overview b. How to initiate a return c. Refund processing and timelines d. Exchanges and store credit
Payment and Billing
a. Accepted payment methods b. Understanding your bill c. Updating payment information d. Resolving payment issues
Account Security
a. How we protect your information b. Tips for keeping your account secure c. What to do if you suspect fraud d. Two-factor authentication setup
Product Information
a. Product categories and descriptions b. Size guides and fit information (if applicable) c. Product care instructions d. Warranty information
Promotions and Rewards
a. Current promotions b. How to use promo codes c. Rewards program explanation (if applicable) d. Gift cards and store credit
Contact Us
a. Live chat support b. Email support c. Phone support hours and numbers d. Social media support channels
FAQs
a. Top 10 most asked questions b. Product-specific FAQs c. Shipping and returns FAQs d. Account and billing FAQs
Community and Social
a. User forums (if applicable) b. Social media links c. User-generated content guidelines d. How to leave a product review
Legal and Policies
a. Terms of service b. Privacy policy c. Cookie policy d. Accessibility statement