Configuring different channels
Last updated February 4, 2025
Overview
Atlas supports a variety of communication channels to help you connect with your customers wherever they are. From real-time chat to asynchronous messaging, we've got you covered. Let's explore the different channels available and how they can enhance your customer support experience.
Supported channels
Atlas currently supports the following communication channels:
Chat
Engage with customers in real-time directly on your website. Customize your chat widget to match your brand and provide instant support.
Learn more about configuring chat
Handle customer inquiries through email, keeping all communications organized and easily accessible within Atlas.
Learn more about email integration
SMS
Reach customers on their mobile devices with text messaging support, perfect for quick updates and notifications.
Learn more about SMS configuration
Connect with customers on one of the world's most popular messaging platforms, offering rich media support and end-to-end encryption.
Learn more about WhatsApp integration
Slack
Collaborate with your team and manage customer support directly within Slack, streamlining your internal communications.
Learn more about Slack integration
Channel management
To manage your communication channels, go to App configuration > Channels. Here you can configure each channel according to your specific needs and preferences.
Frequently asked questions
Can I use all channels simultaneously?
Yes, you can enable and use all supported channels simultaneously in Atlas.
How do I prioritize messages from different channels?
Atlas allows you to set up custom routing and prioritization rules for messages across all channels. Check our routing documentation for more details.
Can I add more channels in the future?
Atlas is continually expanding its channel support. Keep an eye on our updates for new channel integrations.