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The team settings in Atlas allow you to manage your support staff, assign roles, and control access to various features. Proper team management ensures smooth operations and maintains data security.

. Here you'll find options to add, edit, and organize your team members.

To add a new team member, click on the "Add Member" button. Enter the email address of the new member and select their role. Once added, the new member will receive an invitation email to join your Atlas workspace.

Atlas offers different roles to manage access levels:

Full access to all features and settings.

Can handle tickets and access basic features.

To edit a team member's details, click on their name in the team list. You can update their name, email, role, and other relevant information.

When a team member leaves your organization, you can archive their account. This preserves their history and contributions while removing their access to the system. To archive a member, click on the options menu next to their name and select "Archive".

Organize and optimize your support staff for efficient customer service.

Setting up your team

We’ve built a few different modes for notifications to let you know when you should come back to Atlas to help out a customer.

There are now four different ways to be notified when important changes to tickets are made:

To adjust your notification settings, go to 

 at which point you’ll receive notifications based off of your 

Below are instructions for setting up browser notifications in Chrome on Mac and Windows. If you are using another browser or run into any issues, drop us a line via chat or email (support@atlas.so) and we can help you get notifications setup for your configuration.

Generally, you'll need to enable notifications in two places: (1) on your operating system (ie, Mac or Windows), and (2) on your browser (eg, Chrome).

Enable notifications on Mac by going to the Apple menu  > System Preferences, then click Notifications & Focus. Select "Google Chrome" from the list of apps and then set it as shown below (you can find more info for troubleshooting 

Enable notifications in Chrome by going to 

chrome://settings/content/notifications?search=notifications

 (enter this URL into your browser search bar) and clicking the "Add" button next to "Allowed to send notifications." Add "https://app.atlas.so:443" and you should see the below 

You can test whether your notifications are working by going to a test site (like 

) and using one of their test options. If you don't see notifications here, try checking your Notification Center which you can access by clicking on the clock in the upper right hand side of your screen.

Enable notifications on Windows by going to the Start menu  > Settings, then click System and then select Notifications. Turn notifications on and select "Google Chrome" from the list of apps and make sure it is enabled (you can find more info for troubleshooting 

Enable notifications in Chrome by going to  chrome://settings/content/notifications?search=notifications  (enter this URL into your browser search bar) and clicking the "Add" button next to "Allowed to send notifications." Add "https://app.atlas.so:443" and you should see the below

You can test whether your notifications are working by going to a test site (like  Clever Push ) and using one of their test options. If you don't see notifications here, try checking your Notification Center which you can access by clicking on the clock in the upper right hand side of your screen.

Below are instructions for setting up browser notifications in Chrome on Mac and Windows. If you are using another browser or run into any issues, drop us a line via chat or email (support@atlas.so) and we can help you get notifications setup for your configuration.Generally, you'll need to enable notifications in two places: (1) on your operating system (ie, Mac or Windows), and (2) on your browser (eg, Chrome).

Enable notifications on Mac by going to the Apple menu  > System Preferences, then click Notifications & Focus. Select "Google Chrome" from the list of apps and then set it as shown below (you can find more info for troubleshooting  here ):

Enable notifications in Chrome by going to  chrome://settings/content/notifications?search=notifications  (enter this URL into your browser search bar) and clicking the "Add" button next to "Allowed to send notifications." Add "https://app.atlas.so:443" and then select it from the list of approved apps by clicking on the 🔽 button to the right of the app, where you should see the following:

On the "Sound" option, make sure you have it set to "Allow" (see  this site  for additional troubleshooting).

Enable notifications on Windows by going to the Start menu  > Settings, then click System and then select Notifications. Turn notifications on and select "Google Chrome" from the list of apps and make sure it is enabled with sound notifications enabled (see below):

On the "Sound" option, make sure you have it set to "Allow" (see 

How to setup notifications for new messages and ticket updates

Notifications

Setting up notifications

Customize Atlas to align with your company's structure and branding.

Organization settings in Atlas allow you to tailor the platform to your company's specific needs, structure, and brand identity. These settings impact how Atlas functions across your entire support ecosystem.

To manage your organization settings, navigate to 

. Here you'll find various options to configure Atlas for your company.

This appears in various places throughout Atlas and in customer communications.

You can update your company name, details and business hours. This will make sure customers are in loop of your working hours and expect the response accordingly.